FAQ

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, American Express, RuPay, Discover, Diners Club, UPI, Paytm, Amazon Pay, Airtel Money, Freecharge, Ola Money, MobiKwik, and NetBanking. payments made by PayPal.

Is COD available?

Yes. If you are uncomfortable making an online payment, please use our Cash on Delivery (COD) facility.

This facility allows you to pay your invoice amount in cash at the time of delivery at your doorstep. Kindly select Cash on Delivery at the payment page.

How safe is it to use our debit/credit card or make an online payment on BurnOut Label

We use the 3D Secure payment gateway for card payments. These are industry-standard secure payment methods so that we can ensure that all your online transactions at BurnOut Label are processed in an extremely secure environment.

How do I check the current status of my order?

  1. Order Confirmation: Shortly after your purchase, you will receive an email confirming your order.
  2. Shipping Notification: Once your order has been dispatched, you will receive another email containing
  • tracking number to monitor the progress of your shipment.
  • A convenient link to track your package online.

Can I return my order?

We are a small business and deeply value every single order. To help you find the perfect fit, we kindly encourage you to refer to our size chart before placing your order.

That said, we completely understand that sometimes returns may be necessary. If you would like to return an item, you may do so within 5 days of delivery, provided the clothing is unworn, unwashed, and in its original condition.

We truly appreciate your understanding and support, and we’re always here to make the return process as smooth as possible if you need assistance.

You can find the full details in our Refund Policy mentioned on the website

What is the estimated delivery time?

We usually dispatch most orders within 3-4 business days (excluding Sundays and public holidays).

If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

💰 Will I get my ₹29 COD fee refunded?

Yes! If you decide to keep your order and don’t return or exchange it, we’ll refund your ₹29 COD fee automatically after 6 days of delivery.

The cashback is processed once your order is confirmed as kept — no action needed from your side.

This is our way of saying thank you for keeping your BurnOut Label order!